Deliveries and Returns

Deliveries

We aim to dispatch all orders within 24 hours (Monday - Friday) and will usually dispatch the same day if orders are received before 14:00 UK local time.

We will always let you know by email if there is going to be a delay of more than three days.

It is very important to us that our products reach you in perfect condition. If you are unhappy with the delivery service in any way, please let us know at hello@olivetreecards.com but we are confident that the processes we have put in place serve us and our customers well.

UK Deliveries

Standard UK Deliveries

We offer a 1st Class Royal Mail postage on all orders to delivery addresses within the United Kingdom. We cannot offer any specific delivery time guarantees with this service.

Royal Mail Special Delivery Guaranteed by 1pm®

For an additional cost, if you place your order before 14:00 UK local time, we can send your order by the Royal Mail Special Delivery Guaranteed by 1pm® service, to delivery addresses within the United Kingdom. Where Royal Mail guarantee to deliver your item before 13:00 the next working day (Monday - Friday). Royal Mail are so confident of the service offered that they’ll refund the delivery costs if the parcel is not delivered on time.

However, there are certain delivery restrictions in particular areas:

Royal Mail can’t guarantee delivery by 9am to the following postcode areas:
BD23 - 24
BT35, 44, 47, 51, 53, 54, 70, 71, 76, 77, 81, 92,93, 94
DG9 (7&9)
HG3
IV2 - 20, 30 - 32, 36, 63
LA18, 20
LD1 - 4, 6
LN4 - 6, 10
PA20 - 27
PH16
PL29 (3)
PO30 - 41
SY25
TR12, 13, 17 - 26
YO41, 43, 51, 60, 61, 62

Royal Mail deliver by 17.30 the next working day in the following postcode areas:
AB30 - 39, 41 - 45, 51 - 56
HS1, 3 - 9
IV21 - 28, 40 - 49, 51 - 56
KA27, 28
KW1 - 3, 5 - 15
KW16 Stromness Town only
PA20 (0&9)
PA28 - 38, 41 - 49, 76, 77
PH15, 17 - 26, 31 - 40, 49, 50
ZE1

Royal Mail deliver within two working days by 17.30 to the following postcodes areas:
HS2
PA60 - 75, 78
ZE2, 3

Royal Mail deliver within three working days by 17.30 to the following postcode areas:
KW16 - non Town
KW17
PH30, 41 - 44

Royal Mail can’t guarantee delivery by 9:00 to Jersey, Herm, Sark, Alderney and addresses on Isle of Man outside the IM1 postcode area.

Note:

We endeavour to keep this information up to date but there might be changes that we are unaware of. For the most up to date information, please go to the following link Royal Mail Special Delivery and view "Frequently asked questions" for more details.

International Deliveries

We can deliver your order worldwide. If you have any questions about international shipping please email us at hello@olivetreecards.com .

Please note, any fees charged by customs are the sole responsibility of the customer.

Incorrect Delivery Address

If the delivery address you provide at checkout is incorrect or incomplete, we are not responsible for the loss of your order. If your package is returned to us due to an incorrect address, a delivery charge will be applied to resend your order.

Please take care when entering your details, as once your order has been processed we are unable to make changes to the shipping address.

Returns and Refunds Policy

We take great pride in the quality of Olive Tree Cards® products and we want you to be completely satisfied with your purchase. Olive Tree Cards® are so good that you will not want to return it!

However, in the unlikely event that you are not happy with any of our products you may return them within 14 days for a full refund or replacement.

Please note that the refund covers the cost of the products only and will not include delivery charges. If an item is returned from an order where a discount has been applied, the value of the discount will be deducted from the refund.

Please send us a notice of your return by emailing hello@olivetreecards.com with your name, address and order number, to obtain a Returns Code. Upon receipt of your Returns Code, please include the Returns Code provided along with the goods and return them to:

Olive Tree Cards
Upton Dairy
Upton
East Knoyle
Salisbury
Wiltshire
SP3 6BW

You may also cancel your order at anytime before dispatch by simply calling us on +44 (0)20 3286 2484 or emailing hello@olivetreecards.com with your name, address and order number. However please note we aim to dispatch all orders within 24 hours and, if possible, the same day. After dispatch you may still cancel your order but you will need to return the goods as described above for a full refund.

Date updated: 24th July 2018