We are now entering the busy Christmas season and postal and courier services are already reporting an increase in demand for their services. Please be reassured that we will continue to process all orders as normal and that your orders will be dispatched in order and with the delivery option chosen at checkout. Once it enters the postal system, there may be delivery delays that are out of our control. If you need your order urgently or by a specific date, we suggest using the Royal Mail Guaranteed by 1pm service (now Guaranteed by 4pm the next working day). Please refer to the Royal Mail Coronavirus Update page for up to date information published by Royal Mail.
We aim to dispatch all orders within 24 hours (Monday - Friday) and will usually dispatch the same day if orders are received before 14:00 UK local time.
We will always let you know by email if there is going to be a delay of more than three days.
It is very important to us that our products reach you in perfect condition. If you are unhappy with the delivery service in any way, please let us know at email@example.com but we are confident that the processes we have put in place serve us and our customers well.
We offer a 1st Class Royal Mail postage on all orders to delivery addresses within the United Kingdom. We cannot offer any specific delivery time guarantees with this service.
For an additional cost, if you place your order before 14:00 UK local time (Monday to Friday), we can send your order by the Royal Mail Special Delivery Guaranteed by 1pm® service, for a Monday to Friday delivery day only, to delivery addresses within the United Kingdom. Where Royal Mail guarantee to deliver your item before 13:00 the next working day (Monday - Friday). Royal Mail are so confident of the service offered that they’ll refund the delivery costs if the parcel is not delivered on time.
However, there are certain delivery restrictions in particular areas:Royal Mail can’t guarantee delivery by 9am to the following postcode areas:
Royal Mail deliver by 17.30 the next working day in the following postcode areas:
AB30 - 39, 41 - 45, 51 - 56
HS1, 3 - 9
IV21 - 28, 40 - 49, 51 - 56
KW1 - 3, 5 - 15
KW16 Stromness Town only
PA28 - 38, 41 - 49, 76, 77
PH15, 17 - 26, 31 - 40, 49, 50
Royal Mail deliver within two working days by 17.30 to the following postcodes areas:
PA60 - 75, 78
Royal Mail deliver within three working days by 17.30 to the following postcode areas:
KW16 - non Town
PH30, 41 - 44
Royal Mail can’t guarantee delivery by 9:00 to Jersey, Herm, Sark, Alderney and addresses on Isle of Man outside the IM1 postcode area.
We endeavour to keep this information up to date but there might be changes that we are unaware of. For the most up to date information, please go to the following link Royal Mail Special Delivery and view "Frequently asked questions" for more details.
We can deliver your order worldwide. If you have any questions about international shipping please email us at firstname.lastname@example.org .
Please note, any fees charged by customs are the sole responsibility of the customer.
If the delivery address you provide at checkout is incorrect or incomplete, we are not responsible for the loss of your order. If your package is returned to us due to an incorrect address, a delivery charge will be applied to resend your order.
Please take care when entering your details, as once your order has been processed we are unable to make changes to the shipping address.
We take great pride in the quality of Olive Tree Cards® products and we want you to be completely satisfied with your purchase. Olive Tree Cards® are so good that you will not want to return it!
However, in the unlikely event that you are not happy with any of our products you may return them within 14 days for a full refund or replacement.
Please note that the refund covers the cost of the products only and will not include delivery charges. If an item is returned from an order where a discount has been applied, the value of the discount will be deducted from the refund.
Please send us a notice of your return by emailing email@example.com with your name, address and order number, to obtain a Returns Code. Upon receipt of your Returns Code, please include the Returns Code provided along with the goods and return them to:
Olive Tree Cards
You may also cancel your order at anytime before dispatch by simply calling us on +44 (0)20 3286 2484 or emailing firstname.lastname@example.org with your name, address and order number. However please note we aim to dispatch all orders within 24 hours and, if possible, the same day. After dispatch you may still cancel your order but you will need to return the goods as described above for a full refund.